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ITIL® SERVICE


What is ITIL®?

The Information Technology Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management in the world, it is a public framework that describes best practice in IT service management. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.


What will SECC offer me?

SECC offers the following services:

 
  • Official ITIL® Foundation Training: SECC Provides ITIL® Foundation training & exam

  • Official ITIL® Practitioner Certification: SECC Provides ITIL® Practitioner training & exam

  • ITIL® Assessment: SECC consultants will conduct ITIL® assessment at customer's site & a gap analysis report will be presented to the customer.

  • ITIL® Consultancy: Based on the assessment results, a number of consultancy days will be required to cover some areas.

  • ITIL® Express Adoption: Adopting ITIL® can offer users a huge range of benefits that include:
     
    • Improve resources utilization and customer satisfaction
    • End-to-end service cost optimization
    • Provide services that meet business, customer and user demands
    • Be more competitive
    • Reduce service cycle time
    • Eliminate redundant work
    • Improve availability, reliability and security of mission critical IT services
    • Integrate central processes
** ITIL® is a registered Trade Mark of AXELOS Limited . Used under licence of AXELOS Limited. All rights reserved. .

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